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Intelligent matter intake & triage

Harness the power of workflow automation to improve service delivery and efficiencies.

Get the right instructions first time, every time

Whether your legal team is big, small, or somewhere in between, properly managing the flow of work is crucial for efficient operations and matter management. Lawcadia provides intelligent, streamlined, and automated workflows between your internal clients, in-house legal department, and even your external law firms.

  • Receive the right instructions, first time, every time
  • Triage incoming legal requests to the correct person
  • Approval processes can be customised, including the most complex
  • Allocate matters across the team (and also your law firms)
  • Automate all aspects of your intake, triage, communication and even generate documents
  • Stop certain requests, questions and work coming to legal with self-service capabilities
  • Keep track of legal requests, team capacity and matter progress
  • Eliminate duplication, unnecessary emails and administration

Improve internal client service delivery

Optimise matter intake for your internal clients with a format that is designed to improve the customer experience:

  • Customise questions and workflow to align with the way your business works
  • Internal clients can stay up-to-date on where their legal work is at with notifications and system access
  • Easy-to-use interface that works across multiple devices
  • Self-service documents, policies and even training videos

Solve broader business problems with unique workflow solutions for crisis management, data breach reporting and even workplace, cyber or privacy incident reporting.

Legal intake & triage: the role of automation and self-service

Discover how automation and self-service capabilities can transform legal intake and triage to increase efficiency and improve client service delivery.

Common frustrations we are solving

Duplicated requests

Legal requests come in through many sources, often duplicated.

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Multiple emails

Many emails are required to get the right level of information and instructions from internal clients.

Manual triage

Triage and work allocation is manual and time-consuming.

Poor adherence to process

Internal clients aren’t following formal approval processes.

Manual data entry

Capturing sources of work, matter details and completion status is time-consuming, manual and inaccurate.

Remote working

Poor systems and processes lead to inefficiency and frustration when working from home.

Matter management & no-code automation are better together

Discover 5 ways the combination of matter management and no-code automation can help in-house legal counsel focus on what they do best: provide excellent advice and service to their clients and add value.

Intelligent workflows

Discover our intelligent workflow automation and transform your in-house legal operations
Streamline intake

Streamline the flow of legal requests from internal clients to in-house legal teams

Get better instructions

Easily configure your intake forms for each and every type of work

Triage legal requests

Streamline your triage processes and reduce admin time

Allocate matters

Easily allocate and assign matters and tasks across your team

Single, connected system

Get on the same page with requests, responses and work allocation

Clarity for internal clients

Create clarity for internal clients and effectively manage expectations

Streamline intake
Streamline the flow of legal requests from internal clients to in-house legal teams
Get better instructions
Easily configure your intake forms for each and every type of work
Triage legal requests
Streamline your triage processes and reduce admin time
Allocate matters
Easily allocate and assign matters and tasks across your team
Single, connected system
Get on the same page with requests, responses and work allocation
Clarity for internal clients
Create clarity for internal clients and effectively manage expectations

SOLUTIONS

Innovative end-to-end legal operations for the modern legal function

Empowering in-house legal teams to deliver their best.

Intake, triage & self-service

Streamline legal requests from your internal clients through to the in-house legal team and deploy 'self-service' capabilities.

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Matter management

Create, manage, and track your legal matters and seamlessly collaborate with your legal team and law firm.

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Document automation

Easy-to-implement document automation generates draft documents, agreements, and contracts, plus approval workflows.

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Documents & emails

Embrace efficiency with built-in email and document management, plus integrations with Outlook, Word, NetDocuments and more.

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Collaboration workspace

Communicate and collaborate seamlessly with law firms by sharing files, completed documents, status updates, messages, and even Gantt charts.

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Workflow automation

Lawcadia's powerful automation engine automates workflows, approval processes, documents, tasks, reporting and much more.

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Innovative spend management

Get predictable and transparent legal spend with an innovative approach to instructing, engaging, and managing outside counsel.

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Regulatory & compliance workflows

Deploy easy-to-use workflow solutions for privacy, data breach reporting, regulatory reporting, and freedom of information requests.

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Reports, analytics & dashboards

Say goodbye to manual reports and spreadsheets and embrace Lawcadia's automated and customised reports and dashboards.

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Transform your legal operations with the award-winning, two-sided intelligent platform built for in-house legal teams and law firms with legal intake & triage, matter management, workflow automation, document automation, collaboration and in-depth reporting.

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