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Frequently asked questions

We have the answers to some of the top questions, contact us for more info.

Check out the answers to frequently asked questions below and get in touch if you’d like to find out more or to book a demo.

Customer Support

The best way to arrange for new users to be added to your Lawcadia account is by sending us an email to [email protected] with the details of the user/s and their organisation along with your contact details if they differ to the user.

There are a couple of ways that you can get in touch with our support team.

  1. You can drop us an email to [email protected]
  2. You can use the live chat button on the platform
  3. You can give us an old-fashioned phone call +44 20 3318 2511
Success and Getting Started

Implementations can vary from a day, to a few weeks or more depending on the modules and products you are implementing, the size of your team, whether your law firms are to also use the platform, and of course, if you are accessing integrations. Regardless of your requirements, we will prepare a tailored onboarding schedule, project manage the process and be with you every step of the way.

Super easy. You will be provided with a dedicated customer success manager. Your customer success manager will step you through the on-boarding process and provide you with all the training and support required.

Documents and Emails

Yes, with our enriched Outlook integration, you are able to save emails and attachments directly and securely into the relevant matter. Learn more here.

Yes, Lawcadia's native document and email management solution allows for version control, email preview, download functionality and optimised search capabilities. Learn more here.

Technology 

Yes. You are able to access Lawcadia on multiple devices including computers, laptops, tablets & mobile phones.

We understand the Lawcadia platform must work seamlessly with other products and applications corporate and government clients and law firms use in their ordinary business. Consequently, the Lawcadia platform has a core integration layer with accessible REST API, allowing for integration to other systems.  We have developed integrations with leading best practice Document Management Systems (DMS), including iManage, NetDocuments, and also Microsoft Outlook and Word. For Government organisations, we have an integration with MicroFocus Content Manager (formerly TRIM). We routinely provide workflow integrations with ERP and finance systems. Get in touch to find out more.

Yes, we can enable single sign-on for users.

Yes, Lawcadia has the ability to restrict visibility to matters in a number of different ways, including flagging matters as confidential. During the on-boarding process we will discuss the best approach for you and your team.

Lawcadia is a cloud-based solution. This means that there is no requirement for any ‘on-premises’ implementation. Through our private cloud infrastructure we do have the ability to deploy to an organisation’s own cloud-provider or on-premises if this is required.

Yes. We have developed our own private cloud infrastructure that is designed to keep your information safe with high-level data and cyber security while retaining the benefits of cloud-based software. With the use of private cloud infrastructure we can host your data on AWS (standard) or we can deploy to a data centre or cloud provider of your choice.

Lawcadia has developed customised reporting capability, which means that you can have access to bespoke dashboards and reports that you and your legal team need. We can set these up for you during the implementation and onboarding, and also train someone in your team to build their own – it is easy to use and even includes dark mode!! Read more here.

Security

Yes. Lawcadia's Information Security Management System is ISO 27001:2022 certified and built to keep your data safe. Get added peace of mind with third-party security reviews, audits and penetration testing, along with ongoing security updates, independent code reviews and secure AWS and dedicated data storage.

Store your data safely and securely across multiple geographic locations, ensure the sovereignty of your data and access your information at any time via shared or private cloud infrastructure.

Data

Lawcadia has an ISO 27001 certified Information Security Management System that’s built to keep your data safe. Get added peace of mind with third-party security reviews, audits and penetration testing, along with ongoing security updates, independent code reviews and secure AWS and dedicated data storage.

Store your data safely and securely across multiple geographic locations, ensure the sovereignty of your data, and access your information at any time via shared or private cloud infrastructure. Contact us to request an IT & Security Information Pack.

See Lawcadia in action

Find out how Lawcadia can transform your legal operations.
Book a demo in our digital calendar now.

Transform your legal operations with the award-winning, two-sided intelligent platform built for in-house legal teams and law firms with legal intake & triage, matter management, workflow automation, document automation, collaboration and in-depth reporting.

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