Legal teams embedded within organisations are expected to respond swiftly, manage risk effectively and support business goals, all while handling an ever-expanding range of requests. One of the most challenging areas to manage is intake: the front door to legal support. If intake isn’t well-structured, legal work becomes reactive, unevenly distributed, and difficult to track. A well-designed intake workflow helps legal teams to filter, prioritise and allocate matters appropriately. It brings order to chaos, enabling better resource utilisation and clearer...